Cloud Technology - Cloud computing is Internet based computing, whereby shared resources, software and information are provided to computers and other devices on-demand, like electricity.
Compatible Ink and Toner - (also called consumables) is manufactured by third party manufacturers and are designed to work in designated printers without infringing on patents of printer manufacturers.
CPC – (Cost-per-Copy) or CPP – (Cost-per-Print/Cost-per-Page) – The cost calculated on a per page basis by print device.
CRM - Customer relationship module or customer relationship manager/management. Technology designed to manage customer's accounts.
DCA - Data Collection Agent, software uploaded on to a network that collects data.
Depreciated Asset Cost – The cost of a device divided by number of months to be depreciated.
Hybrid Company - A business that operates in both a traditional manner a contemporary manner. For instance cloud computing environment in which an organization provides and manages some resources in-house and has others provided externally.
MFP or MFD - May refer to *Multifunction Peripheral (AKA Multifunction Printer, Multifunction Product, All-in-One, Multifunction Device).
MP-CRM - Managed print customer relationship module/manager. Technology designed to manage customer's accounts that use managed print services.
MPS – Managed Print Services – Also called Print Management, is an emerging practice in the business world designed to assist businesses with streamlining management and minimizing costs associated with printing and imaging.
MPS-RMM - Managed print services remote monitoring module/manager. Technology specifically designed to monitor and manage a print device environment.
OEM - An original equipment manufacturer.
Out Cost – The calculated cost for a dealer to take over the business of an account.
PESO™ (Print Environment System Organizer) – The Docuwise personalized web portal that allows Resellers to manage a customer’s entire account online, including ordering products and services, shipment tracking, accounting functions, core returns and receiving device status alerts. You can even monitor a customer’s print environment from your mobile device or smartphone.
RMM - Remote monitoring module or remote monitoring manager/management. Software platform designed to remotely monitor networked and local devices such as computers and print devices.
TCO – (Total-Cost-of-Ownership) The process of gathering all existing customer costs including soft costs.
Web Audit – Snapshot of printer volume data and statistics read on a network.
Workflow Analysis – Analysis of an organization’s document environment processes.