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GLOSSARY OF TERMS

Cloud Technology – Cloud computing is Internet based computing, whereby shared resources, software and information are provided to computers and other devices on-demand, like electricity.

Compatible Ink and Toner – (also called consumables) is manufactured by third party manufacturers and are designed to work in designated printers without infringing on patents of printer manufacturers.

CPC – (Cost-per-Copy) or CPP – (Cost-per-Print/Cost-per-Page) – The cost calculated on a per page basis by print device.

CRM – Customer relationship module or customer relationship manager/management. Technology designed to manage customer’s accounts.

DCA – Data Collection Agent, software uploaded on to a network that collects data.

Depreciated Asset Cost – The cost of a device divided by number of months to be depreciated.

Hybrid Company – A business that operates in both a traditional manner a contemporary manner. For instance cloud computing environment in which an organization provides and manages some resources in-house and has others provided externally.

MFP or MFD – May refer to *Multifunction Peripheral (AKA Multifunction Printer, Multifunction Product, All-in-One, Multifunction Device).

MP-CRM – Managed print customer relationship module/manager. Technology designed to manage customer’s accounts that use managed print services.

MPS – Managed Print Services – Also called Print Management, is an emerging practice in the business world designed to assist businesses with streamlining management and minimizing costs associated with printing and imaging.

MPS-RMM – Managed print services remote monitoring module/manager. Technology specifically designed to monitor and manage a print device environment.

OEM – An original equipment manufacturer.

Out Cost – The calculated cost for a dealer to take over the business of an account.

PESO™ (Print Environment System Organizer) – The Docuwise personalized web portal that allows Resellers to manage a customer’s entire account online, including ordering products and services, shipment tracking, accounting functions, core returns and receiving device status alerts. You can even monitor a customer’s print environment from your mobile device or smartphone.

RMM – Remote monitoring module or remote monitoring manager/management. Software platform designed to remotely monitor networked and local devices such as computers and print devices.

TCO – (Total-Cost-of-Ownership) The process of gathering all existing customer costs including soft costs.

Web Audit – Snapshot of printer volume data and statistics read on a network.

Workflow Analysis – Analysis of an organization’s document environment processes.

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