RETURN YOUR OLD CARTRIDGE
Please follow these guidelines to ensure safe arrival of empties and free shipping through the DOCUWISE Easy Parcel Ship Program.
1. Locate a sturdy box that meets these size and weight requirements: Qualifying boxes must be no larger than 20"W x 20"H x 24"D and not heavier than 20 pounds.
2. Pack cartridges using the following requirements:
a. Maximum 20 pounds of empty cartridges or mixed product per shipment.
b. Minimum of three empty cartridges per shipment.
1. To avoid damage during shipping, fill any extra space with newspaper or bubble wrap and securely tape your shipping box closed.
2. Apply a preprinted shipping label to each box and deliver boxes to the nearest UPS drop-off location. Call 1-800-742-5877 or visit www.ups.com for locations.
Note: Please do not call UPS for a pickup. UPS charges a mandatory fee when called to pick up packages which cannot be waived or reimbursed by DOCUWISE.
Use original packaging including end caps when available. Package a minimum of 3 empty cartridges together in a box to qualify for free shipping. Box should not exceed 20 pounds. If you have 100 or more laser cartridges you may request a free pickup.
Use original packaging when possible. Otherwise, wrap each cartridge in newspaper or place in a separate zip-closure bag being careful not to touch the print head or circuit board. Send at least 10 ink cartridges per shipment
Please be sure to add newspaper or bubble sheets to cushion the materials during shipping.
Free shipping is available through prepaid UPS labels. These labels are mailed from DOCUWISE to the address you indicated during ordering. Remember, if you have 100 or more laser cartridges that appear in the Buyback List contact a representative to schedule a free pickup.
For additional shipping questions, please contact a customer service representative at firstname.lastname@example.org or call toll free 877-437-5959 and contact Customer Service.